IT Help Desk Technician
Royal Technologies•Hudsonville, MI
7d•Onsite
About The Position
The Help Desk Technician will provide front-line support to our internal customers and work on a variety of technology projects. This position is onsite at our Hudsonville facility.
Requirements
- Associate's degree in an IT field preferred and 1 year experience
- Excellent customer service skills
- A true passion for technology
Nice To Haves
- Working knowledge of Google Workspace and Chrome OS is strongly preferred
- Experience with Microsoft Windows, and VMWare Horizon is a plus
Responsibilities
- Monitors and maintains the organizational computer system's daily performance.
- Provides technical support, troubleshoots and resolves urgent technical issues, while responding to help requests in person and by phone.
- Identifies and escalates complex issues to management.
- Compiles daily or weekly issues log for management.
- Compiles daily or weekly issues log for management.
- Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs.
- Writes user manuals and trains staff as needed.
Benefits
- Weekly pay
- Quarterly bonuses based on profitability
- Ownership in the company through our ESOP plan (Employee Stock Ownership Plan)
- Outstanding medical insurance
- On-site wellness facility available 24 hours a day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
