IT Help Desk Technician

Verisys•Lyndon, KY

12d•Hybrid

About The Position

The Help Desk Technician should be able to diagnose and resolve challenging problems quickly. You should be well-versed in all aspects of computer systems configuration and maintenance. Your goal will be to ensure that our technology runs smoothly for both employees and contractors. This position will be in our Louisville, KY office with a combination of in-person and remote work. At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business and our clients will be heard. Verisys is an Equal Opportunity Employer. We encourage all qualified people of every heritage, nation, gender, veteran, or disability status, age, religion, or other protected status to apply.

Requirements

Excellent verbal and written communication skills
Proficient in writing and working with technical writing documentation tools
Ability to work both individually and in teams, in a dynamic and ever-changing environment
High capacity for learning new technologies
Associate degree in a computer science-related field or equivalent work experience
Knowledge of network technologies and concepts

Nice To Haves

Google Workspace/Office 365 experience
Active Directory experience
IT-related certifications
Nutanix knowledge is a plus

Responsibilities

Respond to queries by phone, email, in person, instant message, or through our ticketing system
Offer technical assistance relating to the delivery, configuration, set up, and maintenance of Windows and macOS computers
Provide training to staff members on technology issues
Troubleshoot software, hardware, and network-related issues
Repair and maintain computer hardware, such as laptops, desktops, and other computer peripherals (monitors, headsets, keyboards, etcâ¦)
Document all work performed in our ticketing system and update our internal knowledge base
Take part in regular meetings and projects
Participate in a weekly on-call rotation
Collaborate with other Infrastructure support teams to assist with system and security audits and vulnerability remediation
Perform other job-related tasks as assigned