IT Help Desk Technician, Rhode Island
About The Position
IT Help Desk Technician In-Office Position | North Providence, RI About SecurityRI SecurityRI is Rhode Island's trusted provider of professional security guard services, AI surveillance systems, security trailers, and managed IT solutions. We're a locally owned company that values stability, growth, and taking care of our team. We're looking for an experienced IT professional who can make an immediate impact. The Opportunity We need a technically capable help desk technician who can hit the ground running. You'll be supporting our clients independently from day one, diagnosing and resolving real-world technical issues across diverse environments. This role requires proven hands-on experience—not just willingness to learn, but demonstrated ability to troubleshoot and resolve issues efficiently. This is an in-office position at our North Providence headquarters.
Requirements
- 2+ years hands-on IT help desk or support experience
- Strong working knowledge of Windows 10/11 and Windows Server environments
- Proven ability to troubleshoot network connectivity, DNS, DHCP issues
- Experience with Active Directory user/group management
- Solid understanding of TCP/IP networking fundamentals
- Hands-on experience with common business applications (Office 365, email systems)
- Practical knowledge of firewalls and basic security concepts
- Demonstrated experience with ticketing systems and documentation
- Independent problem-solver who can work without constant supervision
- Excellent customer service skills with professional client-facing demeanor
- Strong diagnostic and analytical thinking
- Ability to prioritize and manage multiple urgent issues simultaneously
- Clear technical communication for both technical and non-technical audiences
- Self-directed with strong time management skills
Nice To Haves
- CompTIA A+, Network+, or Security+ certification
- Experience with RMM (Remote Monitoring & Management) tools
- Familiarity with backup solutions and disaster recovery
- Basic scripting or automation experience
- MSP (Managed Service Provider) environment experience
Responsibilities
- Independently diagnose and resolve technical issues across workstations, servers, networks, applications, and security infrastructure
- Respond promptly to support requests via phone and ticketing system
- Provide expert guidance to clients on technical problems and solutions
- Recommend and implement appropriate upgrades, modifications, and best practices
- Manage complex ticket queues with minimal supervision
- Troubleshoot hardware, software, network connectivity, and security issues
- Perform workstation, server, and network maintenance and administration
- Document technical solutions and maintain accurate knowledge base
- Escalate appropriately while maintaining ownership of resolution
- Collaborate with senior technicians on complex escalations
- Participate in quarterly client reviews and technical planning
- Contribute expertise to team problem-solving sessions
- Participate in rotating after-hours support schedule (mandatory)
- Onsite client service as needed
- Additional technical projects based on expertise
Benefits
- Competitive compensation commensurate with experience
- 401(k) with company match - we invest in your future
- Performance-based bonuses tied to both individual achievement and company success
- Health insurance options
- Paid time off and holidays
- Professional development support for advanced certifications
- Stable, local company with long-term career advancement
- Modern tools and infrastructure
- Collaborative environment with experienced senior technicians
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
