IT Help Desk Technician

America's Choice insurance • Wixom, MI

1d

About The Position

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.
What’s in it for you? When you join our team, you become part of the General RV family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you!

Requirements

• 2-4 years' of help desk experience.
• Windows 10
• Microsoft Office 2010 + (Word, Excel, and Outlook)
• Strong Hardware Skills (PC, Notebook, mobile devices)
• Windows Network troubleshooting
• Excellent communication skills
• Excellent problem solving skills
• Customer service oriented
• Must be able to lift at least 50 lbs and crawl under desks if necessary
• Must have reliable transportation
• Some seasonal local and over night travel may be required

Nice To Haves

• iOS and Android knowledge
• A+ and or Network+ Certification

Responsibilities

• Serves as an initial point of contact for troubleshooting IT related problems including hardware, software, network, and printer issues.
• Manage and update tickets
• Escalate issues/tickets to upper level Help Desk
• Provide support in person, over the phone, and using remote control helpdesk software.
• Install, configure, deploy, and troubleshoot PC's.
• Other duties assigned by management.

Benefits

• General RV offers the opportunity to build a career, make a difference, and be part of an exciting industry.
• We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed