IT Help Desk - Virginia
About The Position
We are looking for an IT Help Desk Technician to be based out of our Virginia office. In this role, you will serve as the first point of contact for technical support across all company employees, office locations, and active project sites. You will be responsible for keeping employees productive by identifying and resolving issues across hardware, software, and networking, while upholding both company and DoD cybersecurity requirements. Day-to-day responsibilities include equipment deployment and upkeep, ticket management, onboarding support for new hires, and assisting with technology setup at offices and job sites. You'll partner closely with fellow IT staff, project teams, and third-party vendors to deliver secure, dependable technology services throughout the organization.
Requirements
- High school diploma or equivalent required
- Minimum of three years of hands-on end-user support experience, including hardware/software troubleshooting and IT device management in a professional setting
- Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft credentials strongly preferred
Nice To Haves
- Background supporting users in construction, engineering, or design environments is a plus
Responsibilities
- equipment deployment and upkeep
- ticket management
- onboarding support for new hires
- assisting with technology setup at offices and job sites
Benefits
- strong workplace culture
- highly competitive pay
- exceptional benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
