IT Help Desk Technician

Winmark Corporation•Plymouth, MN

2d•$45,000 - $50,000•Onsite

About The Position

We have great opportunities for a customer-focused IT Help Desk Technician (IT Support Center Technician) to join our talented team. Support Center Technicians are key in diagnosing and resolving software and hardware issues or questions related our franchisees’ use of the Company’s proprietary and third-party software. You will be an integral part of a collaborative team that provides comprehensive franchisee support. Winmark Corporation is a premier, nationally recognized franchisor of over 1300 resale retail stores in North America, including Once Upon A Child®, Plato’s Closet®, Play It Again Sports®, Music Go Round® and Style Encore®. Primary qualifications for the IT Support Center Technician role include: 2 – 4 years of computer-related support and/or education, with A+ and/or Network+ certification preferred Must possess knowledge of PCs and operating systems including troubleshooting capabilities and networking experience Point-of-Sale hardware experience a plus Successful candidates are detail-oriented and must have excellent problem-solving skills, and strong verbal and written communication skills Strong organizational and time management skills, with the ability to prioritize multiple cases and projects Ability to build strong relationships in a collaborative, team environment Previous customer service experience with ability to display a high degree of professionalism, confidentiality, tact, and diplomacy with franchisees Must be available to work some nights, weekends, and holidays (rotated across staff) The IT Support Center Technician role is on-site at Winmark’s Plymouth, Minnesota location. Annual salary is $45,000 – $50,000 DOQ, plus discretionary profit0sharing and great benefits package. At Winmark Corporation you will work in collaboration with others who are passionate about cultivating strong relationships and those who want to make a positive influence on communities, while making a sustainable impact on the world. At Winmark you will discover what it’s like to work for a company where taking care of our people is genuinely a top priority – where we seek out those looking for a career, not just a job, and we offer exceptional benefits. In exchange for your talent, Winmark offers rich health and welfare benefits such as a low premium, low deductible health plan, dental insurance, company-paid life and short-term disability insurance, generous paid time off, profit sharing, 401(k) retirement plan, and more. Open doors, relationships and taking care of our people are essentials of the Winmark culture; we offer career pathing, development opportunities and promote from within. Looking to surround yourself by people that help you become your best you, then let’s connect! Local candidates preferred; no relocation assistance.

Requirements

2 – 4 years of computer-related support and/or education
Must possess knowledge of PCs and operating systems including troubleshooting capabilities and networking experience
Successful candidates are detail-oriented and must have excellent problem-solving skills, and strong verbal and written communication skills
Strong organizational and time management skills, with the ability to prioritize multiple cases and projects
Ability to build strong relationships in a collaborative, team environment
Previous customer service experience with ability to display a high degree of professionalism, confidentiality, tact, and diplomacy with franchisees
Must be available to work some nights, weekends, and holidays (rotated across staff)

Nice To Haves

A+ and/or Network+ certification preferred
Point-of-Sale hardware experience a plus

Responsibilities

Diagnosing and resolving software and hardware issues or questions related our franchisees’ use of the Company’s proprietary and third-party software
Provide comprehensive franchisee support