IT Help Desk Technician

R.L.K. And Company•Government Camp, OR

5d•Onsite

About The Position

The Information Technology (IT) Help Desk Technician is responsible for providing support for all R.L.K. And Company locations. This position supports staff through troubleshooting problems, has excellent communication skills and provides frustration-free assistance and training. The Help Desk Technician is responsible for independently managing our help desk ticketing system, resolving issues in a timely manner and keeping tickets properly updated.

Requirements

Must have proficient working knowledge of but not limited to: Windows, MacOS, Android, and iOS operating systems, Microsoft Office, other common workplace applications
Must be professional in words and actions
Must have excellent organizational and time management skills
Must be willing to work overtime, weekends, holidays, spontaneous hours as required
Must have a valid driver’s license and reliable transportation
Must be able to navigate alpine ski runs to locations within permit area
Must be able to work in a sometimes challenging mountain environment
Multi-task effectively while navigating multiple distractions and interruptions throughout the day
Builds and Maintains professional relationships with staff and community
1+ year directly related experience in Help Desk or other technical customer service positions
Thorough knowledge of the principles, methods, and techniques used in troubleshooting technology-related issues
Skills necessary to support desktops, laptops, iPads, phones, printers, peripherals, and basic networking
Experience training end users on software programs, hardware use, and basic troubleshooting to repair the most common technology issues
Experience writing clear instructions and manuals to build a knowledge base
Must be able to lift 50 lbs
Must be flexible and capable of bending, twisting and kneeling
Must be able to work in tight space
Must be able to work on feet, stand and walk for up to 8 hours at a time
Must be able to keep up with the pace of the department demands of the position

Nice To Haves

Ideal candidate will possess Comptia A+ and/or Network+ Certifications
EXPECTED WORKING KNOWLEDGE OF: CATx cabling and termination TCP/IP VLANS DNS, DHCP Network Ports Data migration and backup Windows Server 2016 Microsoft Active Directory Microsoft Exchange and Outlook Mail
IDEAL CANDIDATE WILL BE CAPABLE OF SUPPORTING A NETWORK WITH THE FOLLOWING: Nutanix Virtualization Platform Sonicwall firewalls Cisco/HP/Dell switches and routers Microwave technology Mitel PBX Various POS systems Microsoft Azure Hybrid environment with Active directory, Exchange and other commonly adopted software

Responsibilities

Provide technical support to employees by identifying problems, researching answers, guiding employee through and/or performing corrective measures.
Administer Client and Server Operating Systems, Active Directory, Exchange services, file directories, shared resources and permissions using but not limited to DHCP, DNS, VPN, and RDP
Assist with daily operational activities of technology systems including but not limited to hardware, network infrastructure, data backup, network monitoring, vendor compliance, disaster recovery planning, and best practices
Document systems and procedures
Maintain compliance with department standards for installation, configuration, and maintenance for computing aspects
Articulate technical information clearly to non-technical people
Effectively deal with stressful situations
Establish priorities, work independently, and proceed with objectives without supervision
Maintains uptime, availability, security, and integrity of critical data and systems
Effectively manage file shares, other shared network resources and related permissions.
Effectively use remote protocols (VPN, RDP, Etc.) to administrate network
Pursue development of skills and job knowledge by participating in educational opportunities, attending seminars, etc.
Regular and reliable attendance
Will keep office and work areas neat, clean, and orderly