IT Help Desk Technician

Empirical Systems Aerospace, Inc. • San Luis Obispo, CA

1d • $25 - $35 • Onsite

About The Position

The IT Help Desk Technician is responsible for providing day-to-day technical support and maintenance of the company’s IT systems, software, and hardware. This role ensures that employees have reliable and efficient access to technology resources by installing, configuring, and troubleshooting systems and devices. The IT Help Desk Technician will maintain accurate IT asset inventories, assist with system deployments, and provide excellent customer service to end users while escalating complex issues as needed.

Requirements

• Understanding computer hardware, software, and networks.
• Experience with troubleshooting and problem-solving.
• Ability to diagnose and resolve basic technical issues.
• A high school diploma is preferred.
• IT admin experience preferred.
• Excellent writing skills
• Excellent computer skills including proficiency in MS Office Word and Excel software
• Must possess solid organizational skills
• Basic math skills
• US Citizen
• Detail oriented
• Disciplined execution of processes and systems
• Must have good oral and written communication skills.
• Must be able to communicate effectively with co-workers.
• Proven ability to analyze and solve problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Nice To Haves

• Some college experience as plus
• Formal computer science training is a plus.

Responsibilities

• Install and configure software and hardware.
• Wiping and De-commissioning obsolete hardware.
• Assist with the deployment of software updates.
• Setup accounts and workstations.
• Imaging laptops and desktops.
• Terminate ethernet cables as required.
• Ensure accuracy of IT asset inventory
• Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals.
• Follow up with users to ensure issues are resolved and customers are satisfied.
• Escalate complex problems to higher-level IT personnel when necessary.
• Provide technical assistance to users via phone, email, or in-person.
• Answer questions about IT systems, software, and hardware.
• Guide users through troubleshooting steps.
• Document issues, solutions, and user interactions.
• Maintain accurate records of IT activities and infrastructure.
• Day-to-day resolution of IT task ticket system.
• May provide training to users on IT systems and software.
• May assist with the procurement of IT equipment.
• May monitor IT systems and infrastructure for potential problems.

Benefits

• Choose from three health, dental, and vision plans - including a 100% employer-paid option covering both employees and their families.
• 120 hours of PTO, 80 hours accrued plus an additional 40 hours of holiday break pay in addition to Christmas Eve, Christmas Day, and New Year’s Day off.
• $25,000 employer-paid life insurance policy, with the option to purchase additional coverage for employees and their families.
• Access optional benefits such as Critical Illness, Hospital Indemnity, Accident Insurance, and Critical Illness with Skin Cancer coverage.
• Health Savings Account (HSA): Take advantage of a tax-advantaged HSA to manage medical expenses.
• 401(k) with a company match to support your financial future.
• 9 paid holidays throughout the year.
• A casual dress code, complimentary snacks, and a welcoming company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED