IT Help Desk Technician

CAMPBELL CLINIC PC • Germantown, TN

2d

About The Position

Provides technical support to end user community and administers and maintains all technology systems for the organization.

Requirements

• High School Graduate or General Education Degree (GED): Required
• 1 year of experience in MIS, CS or Engineering Technology
• Microsoft Windows Desktop Operating Systems (required)
• Microsoft Office Suite (required)
• Network Printing and Queuing (required)
• Smart Phone IOS/Android (required)

Nice To Haves

• Associate's Degree (two year college or technical school) or Work Equivalent, Field of Study: MIS, CS or Engineering Technology
• Bachelor's Degree (four year college or technical school) Preferred, Field of Study: MIS, CS or Engineering
• Microsoft Windows Server Operating Systems (recommended)
• Microsoft Active Directory (recommended)
• Advanced networking methodologies (TCP/IP) (recommended)
• VNC or similar remote control software (highly recommended)

Responsibilities

• Serves as the first point of contact for employee seeking technical assistance and Provides on-site and remote support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Directs unresolved issues to the next level when needed.
• Documents, tracks and monitors support calls to ensure timely resolution.
• Provides end user support for all network-based software applications.
• Installs and configures PC workstations, laptops, tablet PCs and printers.
• Visits remote sites on a rotating and as-needed basis to perform end user functions not capable of being resolved remotely.
• Maintains inventories of hardware, software, forms etc.
• Maintains log of software application problems and status.
• Assists in training new employees to the level required for optimum job performance and provides refresher training for existing employees as needed.
• Assists IT Manager with new computer software
• Performs other duties as assigned

Benefits

• Medical / Dental / Vision Insurance
• HRA Option
• Flexible Spending Account
• Basic Life Insurance
• Voluntary Life Insurance Option
• Long-Term Disability
• Voluntary Short-Term Disability
• Accident Insurance
• Critical Illness Insurance
• 401(k) Plan Matching + Profit Sharing
• Employee Assistance Program
• Paid Time Off
• 8 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees