IT Help Desk Technician I
Larry H. Miller Senior Health•Sandy, UT
•Onsite
About The Position
The IT Help Desk Technician I serves as the first point of contact for technical support across the organization. This role is responsible for resolving Tier 1 technical issues, providing excellent customer service, and supporting daily IT operations that enable staff to work efficiently and securely. This requires coming into the office daily. This is not a remote position.
Requirements
- High school diploma or equivalent required
- 0–2 years of experience in an IT help desk, technical support, or customer service role.
- Ability to communicate effectively, both orally and in writing.
- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and residents, being aware of others’ reactions, and understanding why they react as they do.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Nice To Haves
- Associate degree in Information Technology or related field preferred.
- CompTIA A+ certification preferred or ability to obtain within 6–12 months.
Responsibilities
- Serve as the first point of contact for IT support requests via ticketing system, email, phone, chat, or in person.
- Troubleshoot and resolve Tier 1 issues including password resets, basic hardware support, software issues, and connectivity problems.
- Document all incidents, requests, and resolutions accurately in the IT service management system (e.g., FreshService).
- Assist with user onboarding and offboarding, including account provisioning and equipment setup.
- Support desktop and laptop computers, mobile devices, printers, and standard peripherals.
- Provide basic support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Google Workspace.
- Coach, teach and mentor.
- Support LHMSH culture by promoting “Friendly, Positive, and Focused on Excellence”.
- Protect the legal, financial, and moral well-being of Larry H. Miller Senior Health.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
