IT Help Desk Technician I

Gila River Resorts & Casinos • Chandler, AZ

1d

About The Position

This position is responsible for providing technical assistance to system users, by performing the following duties as well as demonstrating the GILA WAY. The role involves answering, evaluating, and prioritizing incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies, including troubleshooting, password resets, and minor desktop, printing, or phone issues. The technician will log and track calls using an IT ticketing system, maintain history records, and perform installations, configurations, and support for server and client workstations. Additionally, the role includes training users on software and hardware, maintaining dependable work attendance, and performing other assigned special projects and duties. A Motor Vehicle Record (MVR) is required at the time of application.

Requirements

• HS Diploma or equivalent required.
• Experience and/or training in technical support required.
• Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow up and complete tasks in a timely manner with minimum supervision.
• Strong interpersonal and communication skills, both written and oral.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.

Nice To Haves

• Associate's Degree in Computer Science or related major preferred.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing hardware, software, networking, and other computer related technologies troubleshooting, password resets, minor desktop, printing or phone issues.
• Logs and tracks calls using IT ticketing system, and maintains history records and related problem documentation.
• Installs, configures and supports server and client workstations.
• Trains users on software and hardware.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees