IT Help Desk Support
About The Position
The help desk analyst is responsible for providing support to assist in the delivery of Information Technology services. The work unit provides Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment that enables associates to conduct their day-to-day activities. 1 -2 years of experience supporting a service desk or business department. This individual will identify, research and resolve technical problems on a limited basis. This technician will be required to develop a strong understanding of the business and can relate problems to the business impact.
Requirements
- active directory
- windows 10
- hardware troubleshooting
- mac
- printer support
- ticket resolution
- office 365
- password reset
- troubleshooting
- connectivity software
- remote support
- Help desk support
- Help desk
- Customer service
- Ticketing system
- Desktop
- 1 -2 years of experience supporting a service desk or business department
Nice To Haves
- Certificates are a plus- A+ Network+ Security+
- PowerShell
- WebEx experience
- CompTIA Certifications
Responsibilities
- providing support to assist in the delivery of Information Technology services
- Tier I and II support for operating systems, software, hardware, smartphones, printers and other IT equipment
- identify, research and resolve technical problems
- develop a strong understanding of the business and can relate problems to the business impact
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
