IT Help Desk Support Specialist
About The Position
The IT Help Desk Support Specialist position is for individuals that possess a solid foundation in computer systems as well as a foundation in IT fundamentals and their implementations. It is intended for those who have experience working and interacting within a corporate environment. Successful employees in this role will demonstrate the following behaviors: Continual effort to increase his/her technical abilities and education, Works towards becoming an emerging expert for specific IT technologies, Seeks to take ownership of his/her work, Willingness to work independently, even when stepping outside of his/her comfort zone and working with new techniques or technologies, Recognizes when aspects of a task exceed his/her abilities and seeks out assistance (team lead, manager, etc.) for clarification and guidance, Demonstrates maturity when interacting with others (such as the members of his/her team, internal/external customers, and other colleagues), Demonstrates ability to motivate, lead, and mentor more junior members of teams and projects.
Requirements
- Trouble shooting skills
- Ability to foster teamwork
- Decision-making skills
- Oral and written communication skills
- Ability to identify and seek needed information/research skills
- Technical expertise
- Ability to positively communicate and collaborate with their customer base in all situations and cases
- Industry experience performing essential job functions with technology used by INFICON
- Solid foundation in computer systems
- Foundation in IT fundamentals and their implementations
- Experience working and interacting within a corporate environment
Nice To Haves
- Continual effort to increase his/her technical abilities and education
- Works towards becoming an emerging expert for specific IT technologies
- Seeks to take ownership of his/her work
- Willingness to work independently, even when stepping outside of his/her comfort zone and working with new techniques or technologies
- Recognizes when aspects of a task exceed his/her abilities and seeks out assistance (team lead, manager, etc.) for clarification and guidance
- Demonstrates maturity when interacting with others (such as the members of his/her team, internal/external customers, and other colleagues)
- Demonstrates ability to motivate, lead, and mentor more junior members of teams and projects
Responsibilities
- Coordinates investigations to resolve information system issues
- Conducts research to understand, explain and resolve technology issues
- Communicates updates to users that have been or may be affected by a problem
- Follows up with users after problems have been resolved
- Utilizes help desk tracking software to present recommendations and improvements for user systems
- Initiates onboarding procedures for new users into the system
- Ensures response times are quick and effective to appropriately resolve requests
- Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issues
Benefits
- Profit-sharing bonus with a target of 10%
- 401K match up to 8%
- Flexible work hours
- Health and wellness programs
- Relocation assistance
- Discretionary bonus
- Major medical
- Dental
- Health
- Vision
- 401K
- Vacation and sick time
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
