IT Help Desk Specialist

Tyvan LLC•Town of Perry, WI

About The Position

Nutex Health is seeking a self-starter IT Help Desk Specialist to serve as the primary contact for technical assistance for all company employees. You will be responsible for answering phone calls, creating service tickets, and assisting colleagues with hardware and software issues. Banner Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations. Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law. General Job Requirements According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Requirements

Minimum of 1-2 years of professional experience with Microsoft products and cloud-based applications in a networked computing environment (e.g., Desktop, Active Directory).
Ability to troubleshoot and resolve hardware issues related to printers, PCs, and scanners.
Strong diagnostic and problem-solving skills for fundamental technical issues.
Associate degree in IT, Computer Science, or equivalent experience.
Microsoft Office & Suites: 2 years (Required)
Cloud based applications: 2 years (Required)
IT support: 2 years (Required)

Nice To Haves

Experience in the healthcare industry is a strong plus.
Relevant IT certifications (A+, Network+, CCNA, MCSA, etc.) are desired.
CompTIA A+ (Preferred)
CompTIA Network+ (Preferred)
CCNA (Preferred)
MCSA (Preferred)

Responsibilities

Serve as the first point of contact for personnel seeking technical assistance via phone or email.
Perform remote troubleshooting using diagnostic techniques and investigative questioning.
Handle device and user provisioning.
Initiate and guide problem-solving processes.
Escalate unresolved issues to the next level of support personnel.
Provide accurate information on IT products and services.
Record events and problems, along with their resolutions, in service tickets.
Follow up with employees for status updates and additional information.
Relay any customer feedback or suggestions to the appropriate internal teams.
Identify and recommend improvements to existing procedures.
Act as backup for other team members as needed.
Perform other duties to support the organization as assigned.