IT Help Desk Specialist

Revel Staffing • Seattle, WA

1d

About The Position

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.

Requirements

• High school diploma or GED required
• MediClear Certification (or equivalent HIPAA certificate) required.

Nice To Haves

• associate degree in IT or related field preferred
• 1+ year of IT help desk, service desk, or technical support experience preferred
• Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.)
• Strong verbal and written communication skills with a clear, customer-first mindset.

Responsibilities

• Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).
• Provide first-level support for common issues including: Password resets and account lockouts, EMR/EHR and healthcare application access issues, VPN, email, and basic connectivity problems.
• Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.
• Properly document all incidents, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or application teams as needed.
• Deliver outstanding customer service to users of all technical skill levels and backgrounds.
• Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
• Support increased call volumes during peak periods and special projects.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED