JR IT Help Desk Specialist- 9:30am-6pm

FM Industries•Phoenix, AZ

1d•Onsite

About The Position

The JR IT Help Desk Specialist will apply great customer service skills to support employees, contractors, and temps in a multi-site Windows 10/11 environment. In this workplace, you must have a take-charge and proactive approach and be passionate about information technology and helping people.

Requirements

1 year of relevant technical experience and 1 year+ experience working in a Windows environment
Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop
Knowledge of Microsoft based operating systems with emphasis on Windows 10, Office365, and Exchange email
Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation)
Basic User & Security Group Active Directory administration
File server folder knowledge such as mapped and UNC Drives
Problem-solving skills with the ability to troubleshoot Windows operating systems and Microsoft Office applications issues
Ability to communicate technical information, both verbal and written to a wide range of end-users
Strong oral and written communication skills
Ability to deal with customers in a friendly, professional manner

Nice To Haves

Microsoft Certified Solutions Associate; Windows 10 (MCSA) is a plus but not required

Responsibilities

Be the point of contact for tickets, phone calls, and email regarding IT issues and support.
Level I experience handling Help/Service desk tickets through resolution or escalation and take ownership of issues with follow-up communication to the requestor on progress and status.
Setup new hire desktop including computer, desk/cell phone (iOS, Android), and peripheral equipment.
Create Windows logon accounts and configure network access rights as part of the on-boarding process.
Coordinate the repair and maintenance of office printers and computing equipment with outside vendors.
Maintain configurations of user computer systems according to established standards.
Publish support/training documentation to assist users with requests for information and training.
Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint).
Support audio and video equipment in conference rooms.
Maintain and monitor assets database to ensure accurate hardware/software inventory records.
Participate in projects as appropriate.
Achieve annual goals and objectives developed in cooperation with IT Management.
Limited travel required.
Perform additional related duties as assigned.
Comply with applicable environmental, health and safety laws, regulations, company policy and accepted safe work practices.