Professional, Client Services
About The Position
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Role Overview: Serve as the primary point of contact for IT infrastructure and proprietary software support. This role focuses on diagnosing, troubleshooting, and resolving software issues for real estate appraisers and inspectors across the US and Canada.
Requirements
- High School Diploma required
- Previous Help Desk or technical customer support experience is highly preferred
- Familiarity with Windows
- General problem solving and troubleshooting skills
- Excellent searching skills
- Strong analytical and multitasking skills to resolve technical issues efficiently
- Ability to break down complex technical concepts into clear, layman's terms for end-users
- A proactive drive to learn new software products and adapt quickly to process changes
Nice To Haves
- Bachelor’s Degree preferred
Responsibilities
- Diagnose and resolve complex software issues in a Windows environment
- Diagnose and resolve software issues for Mobile(IOS/Android) software
- Provide technical guidance and support to end-users via phone or chat
- Create clear, detailed logs of all customer interactions, technical issues, and resolutions within the ticketing system
- Utilize approved diagnostic utilities to identify bugs and suggest product enhancements to the development team
Benefits
- Generous PTO and 11 paid holidays
- Well-being and volunteer time off
- Up to 16 weeks of fully paid parental leave
- Baby stipend
- Multiple medical plan options with mental health and wellness support offerings
- 401(k) with company match and vesting after one year
- $400 annual well-being stipend
- Tuition assistance up to $5,250
- Recognition Rewards
- Referral bonuses
- Exclusive discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
