IT Help Desk Specialist Level I

TEAM • San Diego, CA

12d • $22 - $24 • Onsite

About The Position

The company is looking for a motivated, customer-focused contributor to provide exceptional technical support and ensure seamless day-to-day IT operations for TEAM RMS users. The IT Help Desk Support Specialist Level I will report to the IT Operations Manager and be responsible for troubleshooting technical issues, supporting user onboarding, maintaining IT equipment, and collaborating closely with the IT Operations team to ensure continuity of service. The IT Help Desk Support Specialist Level I is expected to deliver timely and effective technical support, maintain a reliable IT environment, and contribute to a positive user experience across the organization. This individual will be instrumental in supporting TEAM RMS’ continued growth by enabling employees to work efficiently and effectively through dependable technology services.

Requirements

• A strong sense of ownership and accountability, taking responsibility for every IT request from start to finish, ensuring it is resolved or handed off to the appropriate team member, with consistent follow-up as needed.
• Minimum of two years of IT support experience, or an equivalent combination of education and relevant experience.
• Proven experience in end user support and troubleshooting, including O365, Windows operating systems and an understanding of basic networking systems and protocols.
• A passion for technology and a desire to stay up-to-date with the latest industry trends.
• Interpersonal skills: effective communication, active listening, and providing excellent customer care.
• Strong ability to successfully multitask, easily adapt to changes, consistently maintain productivity, and efficiently manage time.
• Working knowledge of diagnostic utilities to effectively identify and resolve issues.
• A willingness to learn and adapt in a fast-paced environment.
• Ability to lift up to 35 pounds.

Nice To Haves

• A+ certification preferred.

Responsibilities

• Provide excellent and friendly technical support to local and remote end-users.
• Troubleshoot and resolve basic IT-related issues for laptops, printers, smartphones, and peripheral devices.
• Assist users with access to Office 365, VPN, multi-factor authentication, and other key applications.
• Serve as the on-site point of contact for the IT department, assisting with tasks that require local presence.
• Communicate effectively and proactively with the IT team to escalate issues, report progress, and ensure seamless alignment on operations.
• Collaborate with the HR and IT teams to provide IT onboarding for new hires, including setting up computers, desks, monitors, and printers, as well as basic end-user orientation for IT systems.
• Collaborate with the IT Operations team to document processes, contribute to the knowledge base, and create step-by-step guides or FAQs for common user issues.
• Maintain and manage an inventory of IT equipment, ensuring that all devices are tracked throughout their lifecycle.
• Prepare and ship equipment to team members or external vendors when required.
• Assist with administrative tasks in Microsoft Office 365 Entra ID, Defender and Exchange Admin Center under the guidance of the IT team.

Benefits

• Company-sponsored medical, dental, and vision plan for employees and their dependents
• 401(k) participation and match after 1 month of continuous service
• Wellness program
• Learning development program
• Life insurance
• Long-term disability coverage
• Charitable contribution matching
• Volunteer time off
• Employee assistance program
• Accrued vacation time
• Sick time
• 12 paid federal holidays
• Daily catered meals (for San Diego office)
• Weekly massages (for San Diego office)
• Onsite fitness center (for San Diego office)
• Fully stocked pantry (for San Diego office)
• Happy hours (for San Diego office)
• Free parking (for San Diego office)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed