Academy - Help Desk /Service Desk Specialist (L1&2 - Ottawa & Toronto)
Symbiotic Digital•Ottawa, ON
•CA$20 - CA$23•Hybrid
About The Position
Our client, a Federal Government Department, is seeking Help Desk/Service Desk Specialists for various multi-year projects in Toronto (GTA) and Ottawa. These are 'Symbiotic Academy – Indigenous Train-to-Hire' positions, offering qualified applicants a scholarship and training program to obtain CompTIA A+ Certification, preparing them for these roles. We are looking for Trainee Candidates with an interest and aptitude for business and technology, who are eager to learn and commit to completing their training and subsequent employment.
Requirements
- University degree in ANY discipline or a College Diploma in Engineering, IT, Project management, or Business Administration. Equivalent education and experience will be considered.
- Indigenous lived experience from Canada’s Indigenous community.
- Interest and aptitude for business and technology.
- Willingness to learn and commit to the completion of training and subsequent employment.
- Basic eligibility for Government of Canada security clearance requires proof of Canadian citizenship (10 years).
Nice To Haves
- University Degree in Engineering/Mathematics/Science/Project Management/Business Administration.
Responsibilities
- Conducting network problem analysis and monitoring tasks.
- Performing user-reported initial problem analysis and preliminary issue triage.
- Recording user-reported information technology issues in an incident tracking system.
- Developing, implementing, and/or participating in the preparation of procedure manuals and documentation for help desk use.
- Conducting periodic user satisfaction surveys and tracking user problem trends.
- Developing, implementing, and/or participating in the distribution of network-related information to users, such as help desk procedures and network handbooks.
- Participating in the development of a comprehensive training plan for help desk procedures; assisting in training personnel.
- Providing end-user support for desktop and mobile applications: Office 365, Outlook etc.
- Troubleshooting network/connectivity issues.
- Provisioning and supporting hardware - desktop/laptop/mobile.
- Supporting other business-specific applications as needed.
- Providing support for printers.
- Resolving assigned tickets and escalating to Tier 2/3 support as needed.
Benefits
- Scholarship and training program for CompTIA A+ Certification.
- Job readiness services.
- Dedicated support for professional development.
- Opportunity to pursue software certifications for cutting-edge technologies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
