IT Help Desk -Level 2

MSI Metro Sales•Roseville, MN

About The Position

Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company , is an industry leading hardware, software, and managed services provider. MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location . Please note internal title is Service Desk Engineer. This client facing technical support role focused on resolving technical issues in a timely and effective manner while managing our clients’ expectations throughout the process. Our Managed Technical Services team excels in the world of technology to support our client’s focus on expansion and growth within their industry. We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us. MSI Metro Sales Inc. Vision: Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential. MSI Metro Sales Inc . is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law. For additional roles visit us at: https://www.metrosales.com/msi-careers/

Requirements

High School Diploma, GED or equivalent.
4+ years prior experience in IT administration and/or technical support experience, or equivalent.
Clean driving record and reliable vehicle.
Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
Proven exceptional customer services experience.
Local Candidates Only

Nice To Haves

Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution.
Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

Responsibilities

Analyze and troubleshoot Clients’ critical issues IT hardware and software remotely.
Document, review and report service tickets for process improvement initiatives.
Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
Maintain technical certifications in alignment with hardware and software applications trends.
Participate in process improvements and procedures for efficient service delivery.
Conduct thorough verification of information, accurate documentation and organization.
Participate and collaborate in training and development.
>25% travel expectations.
Perform other appropriate duties and responsibilities as assigned.