IT HELP DESK INTERN (Part-Time)

SMITH & LOVELESS • Lenexa, KS

6d • $17 • Onsite

About The Position

Smith & Loveless is united under one cause: “Protecting Water. Protecting People.” We are seeking Help Desk Intern (IT/Engineering) to partner with our experienced systems administration team in this environmentally focused industry. This position is year-round for a local information technology or engineering student available to work part-time Monday through Friday between the hours of 7:45 am until 4:30 pm. Must be currently enrolled in an Information Technology or Engineering degree program. Responsible for the analysis, support, and maintenance of network and end-user computing needs in a manufacturing or office environment. They will install and maintain end-user desktop systems, maintaining consistent operating systems and applications on the user desktop. They will install and maintain computing hardware and software, peripherals, and telephony equipment. This position will also provide direct support to the end-users, including hardware and software issues. They will update help desk software tickets and documentation as appropriate. Excellent customer service and communication skills are mandatory. There may be opportunities to apply for a regular, full-time role with Smith & Loveless upon graduation. This internship has a rolling start date. Any qualified candidate can apply and start the internship before, during, or after the current semester. Smith & Loveless is located within an easy driving distance from anywhere in the Kansas City metro area. For over 75 years, Smith & Loveless has provided innovative environmental engineering ingenuity and quality craftsmanship to the water industry by pioneering superior pre-engineered pumping, treatment and headworks systems to a global customer base. A true pioneer in the water and wastewater pumping industry, Smith & Loveless manufactures cost-effective, operator safe and efficient pump stations for municipalities, developments, industrial, governmental, and military facilities across the globe. Our energy-efficient and durable systems deliver unrivaled life-cycle cost savings. With tens of thousands of installations in more than 70 nations on all seven continents, our innovative wastewater/reuse engineered products allow us to maintain our market leadership in lift stations, grit removal systems and over a complete range of wastewater treatment systems.

Requirements

• Current Information Technology or Engineering student at a local, accredited school.
• Ability to work part-time year-round in Lenexa, Kansas.
• Strong organizational and communication skills required.
• Hands-on, working knowledge of PC components, software applications and PC repair.
• Hands on, working knowledge of desktop office software (documents, spreadsheets)
• Strong interpersonal and customer service skills.
• Demonstrated problem determination, analysis and resolution skills.
• Ability to work with a ticketing system and update documentation.
• Excellent organization and prioritization skills

Responsibilities

• analysis, support, and maintenance of network and end-user computing needs in a manufacturing or office environment
• install and maintain end-user desktop systems, maintaining consistent operating systems and applications on the user desktop
• install and maintain computing hardware and software, peripherals, and telephony equipment
• provide direct support to the end-users, including hardware and software issues
• update help desk software tickets and documentation as appropriate

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 251-500 employees