IT Help Desk - Entry Level

Crown Automotive Group•Lealman, FL

5h•$15 - $18•Onsite

About The Position

Put your computer support experience to work as an Entry-Level Help Desk Support Administrator at Crown Automotive Group! This on-site position provides support to Crown’s Systems Support Techs and all systems users, and handles special projects as requested. Must have at least one (1) year of experience supporting users in a medium to large network environment using Active Directory This is an hourly position paying $15/hr - $17.50/hr based upon experience. Our IT team has an immediate need for the right person for the job! We are a very busy automotive dealership with multiple locations in FL, OH and TN. Knowledge and experience in Dealership Management Systems (DMS) is a BIG PLUS! Our current DMS is PBS Systems, and we use it in all dealerships. Family owned since 1969, our tremendous growth includes tenured employees who have been promoted through the ranks over the years. There is a true commitment to excellence in all we do, and we value our experienced and knowledgeable Crown Teams! Below are the benefits offered: Medical, dental and vision insurance NO Health Plan Price Increase in FOUR years! January Health Plan 'Premium Holiday' for the past FOUR years Based upon Plan Performance as a Group Paid Time Off (PTO) Short- and long-term disability coverage Life insurance Flexible spending accounts 401K w/ company match The stability of an established company Ongoing professional development Opportunity for growth and advancement Opportunities to serve your community At Crown Automotive Group, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive. Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless. We are an Equal Opportunity Employer and a Drug Free Workplace

Requirements

Must have at least one (1) year of experience supporting users in a medium to large network environment using Active Directory
Thorough knowledge and experience with Microsoft Office. Ability to support users in these applications
Pleasant and professional telephone skills are important, as all IT staff answers incoming calls to Help Desk
Good documentation skills are helpful to keep everyone informed of new procedures and processes
Strong communication skills are necessary to troubleshoot hardware and software issues
Ability to perform mathematical functions as necessary
Ability to apply concepts - fractions, percentages, ratios, and proportions to practical situations
Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Exceptional teamwork skills.
Able to participate in a rotational schedule
Includes working one or more Saturdays each month, and having a weekday off
Able to participate in a rotational schedule to handle after-hours support requests
The typical length of each on-call period is 7 days. The On-Call Cellphone is normally exchanged on Monday (or next business day, if Monday is a holiday)
Able to handle stress and problems effectively and maintain a professional demeanor in all situations
Proficient business writing skills and ability to compile reports, create support documentation for future reference and open trouble tickets that effectively describe the issue to be resolved
Ability to explain technical problems and procedures in non-technical terms to Crown employees and management
Attention to detail imperative
Must maintain professional appearance and demeanor at all times
Ability to meet US employment and Crown’s eligibility requirements

Nice To Haves

College Degree or substantial coursework in IT-related programs, preferred
Applicable Certifications, preferred
Previous Dealer Management System is a PLUS! Current DMS is PBS Systems
Prefer prior experience supporting Active Directory, Microsoft Exchange, Microsoft Office / Microsoft 365, and MFA

Responsibilities

Work with IT Systems Support Techs to resolve outstanding issues.
Provide hardware and software support to all departments connected to the dealer management system and network.
Evaluate, test, determine, document, and recommend system procedures to users.
Design, develop and update computer support documentation and support materials.
Establish and maintain effective working relationships with IT department staff, end users, vendors, and managers.
Be available to participate in IT Department's on-call duties on a rotating basis.
Provide assistance to all end users in the dealerships.
Attend department meetings as requested.
Communicate effectively, both verbally and in written form.
Report any safety issues immediately to management.
Comply with all policies as described in the Crown Employee Handbook.
Other duties may be assigned, based on company’s needs.