IT Help Desk Consultant - Computer Support (2025-2026) - Massachusetts College of Liberal Arts
About The Position
Provide technical support over the phone and in person to members of the campus community that contact the Help Desk. Work as part of a customer service oriented team of primarily student employees. Be the primary point of contact for student-related IT support issues. Perform initial troubleshooting of student laptop computers. Assist students with network-related hardware and software problems (e.g., connecting to the dorm network or wireless network). Facilitate and/or administer the repair of student computers. Answer student phone calls and provide tech support via phone. Assume Lab Monitor duties at times when needed.
Requirements
- Matriculated incoming or current MCLA student
- Skilled computing knowledge
Nice To Haves
- Strong interpersonal and communications skills.
- Experience in customer service.
- Experience troubleshooting network-related hardware and software problems.
- Experience in removal of virus and malicious software.
Responsibilities
- Provide technical support over the phone and in person to members of the campus community that contact the Help Desk.
- Work as part of a customer service oriented team of primarily student employees.
- Be the primary point of contact for student-related IT support issues.
- Perform initial troubleshooting of student laptop computers.
- Assist students with network-related hardware and software problems (e.g., connecting to the dorm network or wireless network).
- Facilitate and/or administer the repair of student computers.
- Answer student phone calls and provide tech support via phone.
- Assume Lab Monitor duties at times when needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
251-500 employees
