Help Desk / Computer Support Technician 1
About The Position
The Helpdesk Temp assists in supporting computer applications, provides professional client service, and helps maintain a friendly environment that is conducive to advancing education. They assist in resolving technical problems relating to workstations and the use of networked systems. Typical work includes assisting users with log-on errors, printer malfunctions, setup of computers and peripherals, and escalation of more complex problems. Working with other Support Desk staff they support our staff and faculty, and support the ongoing mission and strategic plan of the client. Responsibilities: This position is supervised by the Service Desk Lead, who reports to the Assistant Director of Learning and Information Technologies. Work assignments are directed by the Service Desk Lead to meet the needs of the Service Desk Team. Work with the Service Desk Lead and Service Desk Specialists in providing high quality customer service. Interact with faculty, staff, and students on the phone, by email, and in person to provide information and resolve technical problems. Assist faculty’s use of classroom instructional technologies. Create, manage and resolve technical issues in a Helpdesk Ticket Tracking System. Learn, deploy, and operate software common to Microsoft Windows and Macintosh operating systems. Provide technical assistance and training to Faculty, Staff, and Students one on one. Following documented procedures and instructions from Support Specialists, configure, deploy, and support cell phones, tablets, laptops, and other mobile devices.
Requirements
- One year of experience involving the use of computerized information systems or equivalent education/experience
- Working knowledge of Modern Windows and Macintosh operating systems and common desktop applications such as Word, Excel, Outlook, and PowerPoint
- Ability to work responsibly with or without direct supervision to accomplish assigned tasks
- Can work with a wide range of individuals and personalities
- Good professional written and oral communications skills
- Willing to learn new software packages and technologies
Nice To Haves
- Technical support experience in the Higher Education or Medical industry
Responsibilities
- Assist in supporting computer applications
- Provide professional client service
- Assist in resolving technical problems relating to workstations and the use of networked systems
- Assist users with log-on errors, printer malfunctions, setup of computers and peripherals, and escalation of more complex problems
- Work with other Support Desk staff to support staff and faculty
- Support the ongoing mission and strategic plan of the client
- Work with the Service Desk Lead and Service Desk Specialists in providing high quality customer service
- Interact with faculty, staff, and students on the phone, by email, and in person to provide information and resolve technical problems
- Assist faculty’s use of classroom instructional technologies
- Create, manage and resolve technical issues in a Helpdesk Ticket Tracking System
- Learn, deploy, and operate software common to Microsoft Windows and Macintosh operating systems
- Provide technical assistance and training to Faculty, Staff, and Students one on one
- Following documented procedures and instructions from Support Specialists, configure, deploy, and support cell phones, tablets, laptops, and other mobile devices
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
