IT Support Technician (Help Desk)

Access Systems - Operations & Service • Waukee, IA

3h • $24 • Onsite

About The Position

Access Systems, a dynamic and fast-growing company, is actively hiring an IT Support Technician. You will play a vital role in supporting our IT systems, business processes, and customer interactions—compensation up to $24/hour.

Requirements

• Familiarity with support and troubleshooting of various IT environments.
• Minimum of two years of related experience.
• Effective verbal communication and exceptional customer service skills.
• Strong work ethic and ability to thrive in a fast-paced learning environment to quickly acquire new skills.

Responsibilities

• Gain a deep understanding of our tools and business processes, including onboarding and customer support.
• Prioritize IT support tickets defined by our processes and procedures.
• Monitor, maintain, and resolve issues related to servers, workstations, and network configurations.
• Ensure complete and accurate documentation of support activities and track time spent on tasks within our ticketing system.

Benefits

• Hands-on custom-tailored training with the opportunity to shadow our current technicians.
• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed