IT Support and Help Desk

JGS Insurance•Holmdel, NJ

About The Position

Pos i t i on is respons i bl e for providing technical support (virtually as well as on site) to JGS employees and serves as the first point of contact for employee support. Assist users with software and hardware issues Perform basic computer hardware repairs Install software Relocate users and setup computer and peripherals Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff. Setup new hardware for users Experience with Windows and MS Office support Firewall, VMware, Networking and VOIP Phone knowledge helpful but not required Monitor IT support Queue Ability to travel occasionally to off-site locations (1-2 times/year) Other duties as assigned

Requirements

Adaptable and willing to learn new tasks quickly
Strong troubleshooting skills
Ability to Explain technical information in an understandable language to non-technical staff members.
Excellent interpersonal skills.
Ability to follow established processes and procedures
High school diploma or equivalent required
Technical Knowledge required
Knowledge of and experience with Microsoft Office Suite required

Nice To Haves

A++ Certification or other Technology related certifications preferred.
Experience in IT and Help Desk preferred
Firewall, VMware, Networking and VOIP Phone knowledge helpful but not required

Responsibilities

providing technical support (virtually as well as on site) to JGS employees
serves as the first point of contact for employee support
Assist users with software and hardware issues
Perform basic computer hardware repairs
Install software
Relocate users and setup computer and peripherals
Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff
Setup new hardware for users
Monitor IT support Queue
Ability to travel occasionally to off-site locations (1-2 times/year)
Other duties as assigned