IT Help Desk Support Specialist

CrossLink / GMLx•Norcross, GA

4d•Onsite

About The Position

Position Summary: In this role, you will be responsible for supporting the company's hardware and networking systems. Primary focus is on level 1 support, documentation, testing and inventory of all assets. This is a great entry level opportunity for a recent graduate with 2 or less years of experience, who enjoys interacting with others, has a desire to learn, is self-motivated and wants to contribute to the success of a long-standing business.

Requirements

Associate or bachelor's degree in related field preferred or equivalent combination (1 – 4 years) of education and experience and/or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities commensurate with the essential functions of the role.
Basic knowledge of and some working experience with local area network design and troubleshooting.
Basic knowledge of Windows 2016 Server/ Active Directory/ Microsoft Exchange 2019/ Office 365.
Experience working with and troubleshooting peripherals (scanners, printers, handheld scanners, iPhones, iPads, etc).
Excellent verbal and written communication skills. Must be able to communicate in writing clearly and concisely.
Strong organizational, problem-solving, and analytical skills.
Ability to work independently as well as collaboratively in a team environment.
Self-motivatedand proactive, with the ability to multi-task.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Ability to handle multiple projects and meet deadlines.
Good judgment with the ability to make timely and sound decisions.
Excellent documentation skills/strong attention to detail.
Must be able to handle confidential materials with discretion.

Nice To Haves

Working knowledge of Mobile Device Management via Intune a plus.
Knowledge of Dell Systems a plus.
Comp TIA - A+ Certification.

Responsibilities

Respond to the needs and questions of local area network users; troubleshoot, diagnose, and fix hardware and/or software problems.
Function as one of the primary help desk resources for end users and escalate issues when needed.
Build, install, and upgrade system hardware and software components as required.
Set up new user accounts; close out old user accounts.
Perform preventative maintenance procedures; perform system troubleshooting to isolate and diagnose common system problems within Microsoft Windows PCs.
Communicate standards for use, operations, and train users on software and equipment usage.
Document and configure all iPads and iPhones.
Install, maintain, and upgrade computer workstations and software.
Maintain asset inventory, additions, deletes, changes.
Ad-hoc IT projects (i.e., cyber-security initiatives, etc.)