IT Support / Help Desk

InstantServe LLC • Denver, CO

11d • Remote

About The Position

As part of the Information Technology Services (ITS) team, the consultant will support end users by diagnosing and resolving hardware, software, and networking issues. The role involves direct interaction with customers and vendors—both over the phone and in person—to ensure timely issue resolution. Responsibilities also include supporting a large, distributed environment consisting of approximately 2,800+ desktops, 100+ laptops, and 400+ networked printers/multi-function devices across various locations.

Requirements

• Help Desk & Customer Support
• Active Directory Administration
• Computer Networking Fundamentals
• Troubleshooting & Analytical Skills
• IT Support / Technical Support Experience
• Strong Customer Service Background
• Active Directory Administration
• Extensive experience with GHOST 8.0+ required; familiarity with FOG (Free Open Ghost) is a plus.

Nice To Haves

• familiarity with FOG (Free Open Ghost) is a plus.

Responsibilities

• Perform imaging, deployment, and maintenance of workstation devices.
• Extensive experience with GHOST 8.0+ required; familiarity with FOG (Free Open Ghost) is a plus.
• Troubleshoot and resolve PC hardware and software issues using diagnostic tools.
• Rebuild machines, restore configurations, and ensure user-specific settings are properly applied.
• Install and support software releases ranging from basic to moderately complex.
• Identify, diagnose, and resolve workstation, application, and peripheral problems.
• Initiate repairs by coordinating with vendors when needed.
• Install, maintain, and modify network components, PC hardware, and related software.
• Assist with implementation and upgrades of system and network hardware/software.
• Install and configure terminal emulation tools for host connectivity.
• Provide LAN support across multiple user locations.
• Deliver exceptional customer service and maintain clear communication with end users.
• Document work performed and ensure ticketing records are updated.
• Perform related IT support tasks as needed.

Benefits

• InstantServe offers a dynamic work environment where you can make a significant impact on the healthcare industry.
• We provide competitive compensation, opportunities for professional growth, and a supportive team culture.
• All your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees