IT HELP DESK ASSOCIATE

Von Maur/Dry Goods•Davenport, IA

12d•Onsite

About The Position

As an Information Systems Help Desk Associate, you are the end user support for all Von Maur and Dry Goods systems. In this dynamic environment, you play an important role in being the primary point of contact for problems and requests companywide. WHAT YOU’LL DO: Solve timely issues related to PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs Utilize the help desk software to diligently track all requests Place service calls with appropriate vendors Maintain phone system and voicemail configurations for the company Creates and runs special request queries Be available to work day, evening, and weekend shifts, on-site in Davenport, IA WHAT YOU CAN EXPECT: We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

Responsibilities

Solve timely issues related to PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs
Utilize the help desk software to diligently track all requests
Place service calls with appropriate vendors
Maintain phone system and voicemail configurations for the company
Creates and runs special request queries
Be available to work day, evening, and weekend shifts, on-site in Davenport, IA