IT Hardware Operations Specialist

U S National Whitewater Center•Charlotte, NC

4d•Onsite

About The Position

The IT Hardware Operations Specialist at the Whitewater Center (Whitewater) is responsible for the deployment, maintenance, tracking and organization of all IT hardware across the property. This role focuses on hands-on hardware support, event setup and breakdown, inventory management and coordination with internal teams and vendors to ensure technology equipment is operational, secure, and well-maintained. The IT Hardware Operations Specialist is a full-time, on-site, benefit-eligible position and reports to the Controller.

Requirements

Experience with IT asset management and inventory tracking
Basic networking knowledge (wired and wireless networks, switches, access points, cabling)
Familiarity with POS hardware and connectivity issues
Strong organizational skills and attention to detail
Comfortable working with vendors and third-party IT providers
Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Responsibilities

Maintain oversight of all technology equipment across the property
Track, move, and document IT assets throughout their lifecycle including:
PC’s and workstations
TV’s and AV equipment
Phones and mobile devices
Point-Of-Sale (POS) Systems and associated equipment (cash drawers, printers, pin pads)
Radio
iPads and tablets
Network equipment (switches and access points)
Conference room AV systems
Perform new employee workstation setups
Decommission and appropriately retire hardware when applicable
Support location setup and breakdown based on seasons, events, and group needs
Assist with race and event technology setup and breakdown (timing, scoring, sound, etc.)
Coordinate technology rentals when necessary (e.g., events, festivals, retail inventory)
Support venue flips for on-site groups
Perform routine device updates according to established schedules
Troubleshoot and repair hardware issues
Coordinate with vendors for repairs and manage return-to-manufacturer (RMA) processes when required
Identify issues requiring escalation and work with the third-party IT provider to resolve system-level or programming tasks
Facilitate cabling needs, including running, labeling, and organizing cables
Ensure IT storage areas, closets, and setup spaces are clean, organized, and properly maintained
Maintain accurate inventory of IT hardware and supplies
Evaluate and improve processes related to equipment storage, usage, and tracking
Serve as liaison with 3rd Party IT company
Monitor and help manage IT service tickets site-wide
Assist with the implementation of new systems and technologies as needed