Hardware Operations Specialist

Nutrislice•Denver, CO

14h•Remote

About The Position

Nutrislice is hiring a Hardware Operations Specialist responsible for customer support, operations, and technical problem-solving across our hardware products. This role is ideal for someone who enjoys working directly with customers, solving real-world problems, and owning outcomes from start to finish. You’ll handle everything from placing and tracking hardware orders to troubleshooting issues with clients and improving internal documentation.This is not a purely technical or back-office role. Success in this position requires strong communication skills, sound judgment, and the ability to navigate situations where the answer isn’t always documented. This role reports to the Sr. Manager of Hardware Operations.

Requirements

2+ years in a customer-facing operations, support, or technical coordination role
Strong communication skills, especially with non-technical customers
Proven problem-solving ability and critical thinking skills
Ability to manage multiple tasks and priorities independently
Technical aptitude and comfort learning new systems quickly
Experience with hardware, digital signage, or similar systems
Familiarity with networking basics (Wi-Fi, IP addresses, connectivity issues)
Experience with CRM tools, spreadsheets, & support platforms

Responsibilities

Communicate directly with clients via email and phone regarding hardware orders, delivery status, and issues
Guide customers through troubleshooting steps, including live phone support when needed
Translate technical concepts into clear, actionable instructions
Take ownership of issues and ensure they are fully resolved, not just escalated
Place accurate hardware orders with vendors based on client requirements
Track shipments, confirm deliveries, and resolve any issues with vendors or logistics
Maintain organized records of hardware purchases, warranties, and inventory
Diagnose and resolve issues with digital signage displays, media players, digital labels, and ticket printers
Support inbound hardware-related tickets and drive them to resolution
Collaborate with internal teams and vendors on more complex technical issues
Manage standard hardware implementations from order through deployment
Support larger or more complex installations alongside the Sr. Manager
Coordinate timelines, stakeholders, and installation logistics
Test hardware setup and configuration instructions to ensure accuracy
Update and improve documentation as hardware, software, and processes evolve
Identify gaps in documentation and proactively create clear, usable guidance
Diagnose issues that do not have documented solutions and determine next steps independently
Operate effectively in situations where information may be incomplete or evolving
Balance speed, accuracy, and customer experience when making decisions