IT Generalist

Metromont LLC•San Marcos, TX

3d•Hybrid

About The Position

This position will be responsible for maintaining, troubleshooting, and optimizing our IT infrastructure, as well as providing technical assistance to end users.

Requirements

Excellent problem solving and analytical skills
Attention to detail and accuracy
Customer-focused
Clear and effective written and verbal communication skills
Strong organizational and prioritization abilities
Self-motivated
Willingness to learn new skills
Able to maintain confidentiality of company and associate information
Able to adapt to changes in work schedules, tasks, or processes
Values and demonstrates safe working behaviors
Must be bi-lingual (English and Spanish)
Proven experience as an IT Generalist or similar role, with a broad understanding of IT systems, hardware, software, and networks
Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office Suite and other common software applications
Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, and VPN
Experience with Active Directory, Group Policy, and user management in a Windows environment
Steel-toed shoes
Safety Glasses
High-visibility Vest
Ear Plugs
Hard Hat
This is an office position which requires sitting, standing, and walking.
Must be able to lift to 50 lbs.

Nice To Haves

Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) preferred
Experience with virtualization technologies, such as VMware or Hyper-V preferred
Familiarity with cloud computing platforms, such as Microsoft Azure or Amazon Web Services (AWS) preferred
Knowledge of IT security best practices and experience implementing security measures preferred

Responsibilities

Install, configure, and maintain hardware and software systems, including servers, workstations, printers, and network devices.
Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure the stability and security of our IT environment.
Troubleshoot and resolve hardware, software, and network issues, either independently or by collaborating with the appropriate teams or vendors.
Provide technical support and guidance to end users, both in person and remotely, ensuring timely resolution of their IT-related inquiries and problems.
Manage user accounts, permissions, and access rights across various systems and applications.
Assist in the evaluation, selection, and implementation of new technologies and software solutions to improve efficiency and productivity.
Develop and maintain documentation, including user manuals, standard operating procedures, and knowledge base articles.
Conduct training sessions to educate users on IT best practices and promote proper use of technology resources.
Stay up to date with emerging technologies and industry trends, and make recommendations for their integration into our IT infrastructure.
Ability to diagnose and resolve hardware and software issues and provide technical support to end users.
Must adhere to all Metromont and OSHA safety rules and regulations.
Housekeeping as necessary to maintain work area, tools, and equipment in a clean and orderly manner.