IT Generalist II
About The Position
The IT Generalist II role involves administering departmental servers, applications, storage, and authentication services to support instructional, research, and administrative operations. This position is responsible for the installation, configuration, upgrades, patching, and maintenance of supported systems and applications. The IT Generalist II will monitor system availability, capacity, performance, and security, responding to identified issues and participating in technology lifecycle planning. The role also includes troubleshooting complex system, application, access, and infrastructure problems, and ensuring compliance with university security standards. Additionally, the position manages and supports departmental computing devices and networked workstations, deploys and maintains operating systems and applications using centralized management tools, and provides technical consultation to users. The IT Generalist II will design, develop, and implement technical solutions, create scripts and automations, and support departmental cybersecurity practices. This role also requires creating and maintaining documentation for IT systems, configurations, and user instructions, maintaining IT asset information, and staying current with IT developments.
Requirements
- A bachelor’s degree in an appropriate area of specialization and two years of appropriate experience or an equivalent combination of education and experience.
Nice To Haves
- Experience administering and supporting complex information technology infrastructure, systems, or platforms within an academic, research, laboratory or similarly complex environment.
- Experience supporting end users in complex technical environments.
- Experience administering Windows, macOS, and Linux/Unix operating systems.
- Experience with Windows and Linux server administration, storage, backup / recovery, and system monitoring.
- Knowledge of networking, identity and access management, authentication protocols, security hardening, and cybersecurity best practices.
- Experience with endpoint management tools including SCCM, InTune, JAMF and Satellite.
- Familiarity with virtualization and containerization technologies.
- Strong scripting and automation skills using languages or tools such as Python, Bash, PowerShell, or similar technologies.
- Experience with directory services, identity federation, and authentication technologies including Active Directory and Microsoft Entra ID.
- Ability to troubleshoot complex technical problems and communicate technical information effectively to users with varying levels of technical expertise.
- Strong written and oral communication skills, required.
Responsibilities
- Administers departmental servers, applications, storage, authentication services, and other technology systems supporting instructional, research, and administrative operations.
- Performs installation, configuration, upgrades, patching, maintenance, and license administration for supported systems and applications.
- Monitors system availability, capacity, performance, security, and reliability and responds to identified issues.
- Participates in technology lifecycle planning and recommends replacement or upgrade strategies for supported systems and equipment.
- Troubleshoots complex system, application, access, and infrastructure problems and implements appropriate corrective actions.
- Applies applicable university security standards and technical controls, including patching, access management, vulnerability remediation, and secure system configuration.
- Assists with response and recovery activities related to system outages, technology failures, or suspected security incidents.
- Coordinates with Chemistry IT staff, CLAS IT, UFIT, and other technical resources as needed to resolve system changes or security issues.
- Manages and supports departmental computing devices and networked workstations used by faculty, staff, students, laboratories and instructional spaces.
- Deploys and maintains operating systems, applications, configurations, software updates, and security controls using centralized management and automation tools including SCCM, InTune and JAMF.
- Diagnoses and resolves hardware, software, connectivity, authentication, and access issues.
- Provides technical consultation and support to users with varying levels of technical expertise.
- Assists with the installation, replacement, configuration, and lifecycle management of departmental technology equipment.
- Designs, develops, configures, and implements technical solutions in response to departmental instructional, research, and administrative needs in compliance with UF policy.
- Develops scripts, automations, integrations, and system configurations that improve reliability, efficiency, consistency, or user experience.
- Tests, validates and documents new or modified technical solutions prior to implementation.
- Troubleshoots unusual or complex technical problems.
- Supports departmental cybersecurity practices and assists with the identification and remediation of security vulnerabilities and configuration concerns.
- Creates and maintains documentation for departmental IT systems, configurations and procedures.
- Creates and maintains technical instructions (“How-To”) for end users.
- Maintains accurate IT asset/inventory information.
- Participates in Chemistry IT staff meetings and relevant CLAS and university IT meetings, training, and information-sharing activities.
- Maintains knowledge of developments in information technology, cybersecurity, systems administration, and other technologies relevant to assigned responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
