IT Generalist/Field Techician

Otterbein SeniorLife•Lebanon, OH

10d•Onsite

About The Position

Otterbein Senior Life has an opening for a fulltime, salaried IT Generalist/Field Technician. This position is located at Otterbein SeniorLife in Lebanon, OH. The candidate will perform general maintenance and end user support tasks as well as analyze, troubleshoot and repair computer systems, hardware & peripheral equipment, both remotely and on-site. The position will do frequent travel to all Otterbein sites. At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make. Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Requirements

Minimum 2 years’ experience supporting the I/T needs for multiple locations
Customer 1st Mentality
Proficient with MS Office Suite of products, including Microsoft 365
Knowledge & working experience with Active Directory
Knowledge & working experience with Microsoft Windows O/S
Knowledge of network cabling
Cisco VoIP experience
Organized and Detail Oriented
A+ certification (additional I/T related certification is a plus)
BS degree with an I/T or business related major or equivalent work experience
Experience with Office365, working in a hybrid environment
Must be able to lift up to 75 lbs, climb ladders & maneuver in cramped IT closets
Strong written, verbal & interpersonal communications skills as well as an ability to work well independently & in a team environment.

Responsibilities

Hands-on & remote workstation & end-user support
Repair, rebuild & replace desktop & laptop systems
Resolve dial tone & other phone system issues
Support Center – respond to calls, emails & tickets to resolve end user issues
Documentation – Inventory, Support Center, Hardware, Software
Support organization-wide Hikvision Camera System
Support organization-wide server-based Nurse & Emergency Call Systems
Respond to after-hours support calls on a rotation basis with other team members
Day trips to current & future Otterbein locations to resolve issues requiring an onsite visit

Benefits

Health & Wellness
Medical Insurance with free virtual doctor visits
Vision & Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
Financial Security
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal & Identity Theft Protection
Growth & Development
University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
Some benefits, including PTO and tuition reimbursement, are based on hours worked