IT Generalist

Pylon•San Francisco, CA

About The Position

At Pylon, we're building the future of B2B Post Sales. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List. We're hiring our first dedicated IT team member. You'll own the systems, tools, and infrastructure that keep our team productive and secure as we scale - building IT processes from the ground up while handling day-to-day operations.

Requirements

3+ years in IT operations or systems administration
Experience with MDM platforms, identity providers, and SaaS administration
Strong troubleshooting skills; comfortable with ambiguity
Can work independently and build processes without established playbooks
Clear communicator with non-technical teammates

Nice To Haves

Compliance experience (SOC 2, HIPAA, or similar frameworks)
Startup or high-growth company experience

Responsibilities

Device management: Procurement, configuration, deployment, and offboarding of company laptops; MDM administration
Identity & access: Own onboarding/offboarding workflows, SSO administration, and onboard an IDP
SaaS administration: Manage and troubleshoot business tools; handle vendor relationships, renewals, and billing issues
Office infrastructure: WiFi, visitor check-in, A/V, security cameras
IT support: First point of contact for employee IT issues; document processes and maintain asset inventory
General operations: Support broader office and operational needs as they arise—this role will flex beyond pure IT as the company scales