IT Generalist

Instawork•San Francisco, CA

2d•$36 - $50•Onsite

About The Position

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. We are seeking a new member for our IT team. As an IT Generalist, this person will help build and maintain a broad array of enterprise systems, networks, and technologies. Reporting to the Head of IT and Security, this role serves as a critical member of the IT team. It requires a solid understanding of general IT knowledge, strong analytical and troubleshooting skills, proficiency in workflow automation, and the ability to learn quickly and adapt to various challenges. You will identify and build solutions that impact business processes and workflows, interfacing both internally and externally with vendors and consultants to support technology solutions. This position requires the employee to be in the office 5 days a week.

Requirements

Bachelor’s Degree or higher in Computer Science or a related field
2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations
2+ years of working experience with agile methods and processes
Service-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements
Strong communication skills, attention to detail, and ability to self-organize
In-depth experience with Google Workspace/G-Suite management
Experience in troubleshooting techniques (including RCA) and ticket triage
Experience with modern OS, e.g., MacOS, Windows, Linux, iOS, and Android
Experience managing endpoints in an enterprise environment, preferably with MDM software, e.g., Jamf, JumpCloud
Experience with user management through IdP services, e.g., Google groups, Okta groups, MS AD, and/or other related technologies
Experience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)
Ability to meet deadlines and follow through on assigned projects
Ability to work in a changing environment while maintaining quality and productivity
Ability to plan, drive, and support multiple concurrent projects and initiatives
Ability to carry 25 lbs. up and down stairs

Nice To Haves

2+ years of working experience with software development or security engineering
Experience with service automation through coding/scripting
Experience with Django development framework (Django admin)
Experience with ITSM and HRIS integrations
Experience with IT and InfoSec/Privacy industry-standard compliance frameworks
Experience with VPN and/or Zero Trust configuration
Experience with Cloud (e.g., AWS, GCP) and containerized environment
Ability to learn/work with networking devices configuration and troubleshooting, e.g., firewalls, switches, and routers/access points

Responsibilities

Receive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner.
Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.
Work with external IT partners/vendors to coordinate the delivery and return of IT assets
Serve as an escalation point for the IT helpdesk support tickets, escalating issues as needed.
Provide on-site IT/network support for internal employees when needed
Support higher-level IT and Security initiatives, including implementations, evaluations, and integrations of programs and processes
Maintain updated IT documentation
Adhere to responsible change management, documentation, and business continuity best practices and processes in coordination with and in support of all team members.
Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our team and business.
Maintained updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.
On-call duty as rotation requires (global time zone)

Benefits

This position is eligible for equity in the form of stock options
This position is eligible for Instawork benefits, including:
Variety of medical, dental, and vision plans with coverage beginning on the date of hire
Flexible paid time off
At least 8 paid company holidays annually
Phone stipend
Commuter stipend
Supplemental pay on qualified leaves
Employee health savings accounts (HSA) contribution
Flexible spending plans
401K plan
Perkspot - discount program through Lumity