IT Generalist

Cloaked • New York, NY

1d • $130,000 - $160,000 • Hybrid

About The Position

Cloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used. Our vision is to create an internet that serves the needs of its users, first and foremost—with individual privacy and opt-in at the core. Our product is a virtual “cloak” that you use as you visit any website — Facebook, Amazon, etc. It lets you choose to share all, some, or none of your private information based on your personal preference.

We're looking for an IT Support Specialist to be the go-to technology partner for our NYC office. You'll own the day-to-day IT experience — from desk-side troubleshooting and AV support to identity management and SaaS administration — keeping the office running smoothly while freeing the IT Director to focus on strategic work. This role is ideal for someone who's hands-on, reliable, and energized by solving problems quickly and clearly.

Requirements

• Solid experience in IT support, IT operations, or a similar hands-on role
• Comfort providing in-person, desk-side, and AV support in an office environment
• Working knowledge of macOS and Windows environments
• Familiarity with identity/access management and SaaS administration concepts
• Clear, direct communicator with strong organizational habits
• High reliability and attention to detail

Nice To Haves

• Experience in a small or startup IT team
• Exposure to MDM tools (Jamf, Intune, Kandji) and SSO providers (Okta, Azure AD)
• Basic understanding of networking concepts (Wi-Fi, VPNs, peripherals)
• Experience supporting executives or high-visibility users

Responsibilities

• Serve as the primary onsite IT contact for the NYC office
• Provide first-line support for access requests, account issues, and basic troubleshooting
• Handle walk-ups, tickets, and ad hoc requests with professionalism and urgency
• Set up, maintain, and troubleshoot conference rooms, AV equipment, and hybrid meetings
• Resolve basic network issues (connectivity, peripherals, office hardware)
• Support onboarding and offboarding, including device setup and access provisioning
• Execute user provisioning and deprovisioning across core systems with accuracy and security
• Manage laptops, mobile devices, and peripherals across their full lifecycle
• Maintain accurate hardware inventory and coordinate repairs or replacements
• Enforce standard device and access policies defined by the IT Director
• Administer day-to-day tasks across common SaaS tools (e.g., Google Workspace, Slack, Okta, Microsoft 365)
• Escalate complex issues appropriately while owning resolution end-to-end
• Follow documented runbooks and contribute improvements as gaps are identified
• Document recurring issues, fixes, and procedures clearly
• Maintain clean handoffs with the remote IT Director
• Identify repeat problems and suggest simple process or tooling improvements

Benefits

• Cloaked employees have 401K, as well as top of the line Health, Dental, and Vision benefits.
• We offer flexible work arrangements and the ability to work remotely as needed.
• Cloaked provides a home office stipend in addition to a new company laptop (and other tech depending on the role).
• Competitive PTO: We encourage employees to take a minimum # of vacation per quarter. We see PTO as a preventative burnout measure and are committed to changing the industry standard.
• Monthly health stipend: Used for any kind of physical, mental or emotional care you’d like to take for yourself, be it a gym membership, a meditation app, or time with a personal trainer.
• Late Night Meals: We understand that sometimes work can get in the way of meal prep. In response to that, we offer employees a monthly meal stipend to be used when they don't have time to get a home cooked meal going!
• Professional Growth: Opportunities for career development and personal growth are provided to all employees who seek to further their knowledge and capabilities through an unlimited professional development fund. Additionally team members are encouraged to regularly attend conferences and industry events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed