IT Fulfillment Operations Lead

ACCO Engineered Systems•Pasadena, CA

1d•$80,000 - $100,000

About The Position

Job Summary: The IT Fulfillment Operations Lead provides strategic oversight and oversees all technology provisioning, inventory, and deployment operations of the Technology Fulfillment Center (TFC). This role blends strategic process design with tactical operational execution, ensuring the seamless and accurate distribution of IT assets to meet strict Service Level Agreements promoting a culture of operational excellence and supporting continuous improvement initiatives within the onboarding technology fulfillment lifecycle. The Lead maintains high standards for asset accuracy and productivity, ensuring new employees are equipped effectively and on time. Essential Duties and Responsibilities: Lead and oversee the end-to-end technology provisioning pipeline to ensure laptops, mobile devices, and peripherals are configured and shipped in alignment with strict business SLAs. Establish, authorize and maintain technical configuration standards for software images, applications, and user profiles across all deployed assets. Manage the strategic allocation of resources during high-volume deployment cycles by dynamically adjusting workflows and technician assignments to maximize throughput during peak demand. Own IT Asset Management (ITAM) integrity by performing regular physical audits and reconciling stock against the digital asset register. Ensure data accuracy within ServiceNow HAM, overseeing the full hardware lifecycle from initial procurement through to secure retirement. Develop and enforce Standard Operating Procedures (SOPs) for device configuration, shipping/receiving, and reverse logistics. Lead process engineering and automation by leveraging scripting and imaging solutions to eliminate manual touchpoints and repetitive tasks. Lead process engineering and automation initiatives, evaluating and implementing technical solutions to minimize manual intervention and improve scalability. Analyze and interpret complex operational analytics such as fulfillment accuracy and turnaround times to forecast inventory needs and resolve bottlenecks. Provide technical leadership and escalation authority for the fulfillment team, for complex deployment issues, ensuring rigorous quality control and professional standards. Perform other related duties as assigned by management to support the evolving needs of the business.

Requirements

Technical Proficiency: Advanced proficiency with Asset Management systems (ServiceNow HAM preferred) and technology deployment methodologies.
Systems Thinking: Proven high level of systems thinking with the ability to connect dots between cross-functional teams and identify operational gaps.
Communication Mastery: Strong facilitation, presentation, and communication skills, with the ability to influence leaders and engage diverse audiences.
Execution Style: A detail-oriented builder who enjoys both designing high-level strategy and executing tactical work in a high-growth, fast-changing environment.
Bachelor’s degree in Business Administration, Information Technology, Human Resources, or a related field
At least 5 years of experience in onboarding, people programs, or HR operations, combined with 3+ years in technology fulfillment operations.

Responsibilities

Lead and oversee the end-to-end technology provisioning pipeline to ensure laptops, mobile devices, and peripherals are configured and shipped in alignment with strict business SLAs.
Establish, authorize and maintain technical configuration standards for software images, applications, and user profiles across all deployed assets.
Manage the strategic allocation of resources during high-volume deployment cycles by dynamically adjusting workflows and technician assignments to maximize throughput during peak demand.
Own IT Asset Management (ITAM) integrity by performing regular physical audits and reconciling stock against the digital asset register.
Ensure data accuracy within ServiceNow HAM, overseeing the full hardware lifecycle from initial procurement through to secure retirement.
Develop and enforce Standard Operating Procedures (SOPs) for device configuration, shipping/receiving, and reverse logistics.
Lead process engineering and automation by leveraging scripting and imaging solutions to eliminate manual touchpoints and repetitive tasks.
Lead process engineering and automation initiatives, evaluating and implementing technical solutions to minimize manual intervention and improve scalability.
Analyze and interpret complex operational analytics such as fulfillment accuracy and turnaround times to forecast inventory needs and resolve bottlenecks.
Provide technical leadership and escalation authority for the fulfillment team, for complex deployment issues, ensuring rigorous quality control and professional standards.
Perform other related duties as assigned by management to support the evolving needs of the business.