IT Frontline Support Technician II

J-U-B Engineers, Inc.•Coeur d'Alene, ID

35d•$28 - $36•Onsite

About The Position

At J-U-B ENGINEERS, Inc., our purpose is simple but powerful: Helping Each Other Create Better Communities. With over 20 offices across seven states, J-U-B is committed to creating an environment where employees feel supported, challenged, and connected to meaningful work. We are looking for a collaborative and solutions-oriented IT Frontline Support Technician II. If you enjoy problem-solving, thrive in a team environment, and take pride in delivering accurate, high-quality work that helps drive business success, we’d love to meet you!

Requirements

At least five years of progressive IT support experience, with a demonstrated history of resolving complex endpoint issues
A bachelor's degree is required. Alternatively, candidates with an associate degree in Information Technology or a related field must have two additional years of experience.
Maintenance of all Level 1 and Level 2 prerequisites (CompTIA A+)
Cisco Certified Network Associate (CCNA)
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Responsibilities

Perform advanced diagnostics and root-cause analysis on corporate workstations, laptops, and mobile devices.
Resolve advanced hardware and software issues.
Identify and resolve client-side connectivity issues that limit access to production, development, test, or external resources.
Use command-line and packet-capture tools to determine whether performance issues originate at the local endpoint, the local area network, the local firewall, or the local router.
Deliver advanced support for Microsoft Windows, focusing on system performance and its effects on large engineering datasets.
Optimize disk, registry, network, and video settings to ensure system performance and stability.
Serve as the SME for AEC software, delivering expert maintenance for Autodesk, Bentley, and ESRI (Geospatial) suites.
Enforce CAD team standards during software configuration to ensure optimal performance and consistency.
Translate complex technical solutions into clear, standardized articles.
Drive the Shift-Left strategy, ensuring each Level 3 resolution produces a Knowledge Base article that enables Level 1 and Level 2 technicians to resolve similar issues independently.