IT Field Technician - Long Island

ENT and Allergy Associates•Hauppauge, NY

12h•$26•Onsite

About The Position

ENT and Allergy Associates and Hümi is seeking a self-motivated, people friendly full-time IT Field Technician for our Long Island office locations. Hourly: $26/hour The Field Technician's role is to ensure proper PC systems, related peripherals, common software programs and Operating Systems, LAN/WAN operation so that end users can accomplish business tasks at our remote office locations. Familiarity with internal computer components and repair skills for desktops, laptops, tablet PCs, PDA's, servers and laser printers. This includes receiving, prioritizing, documenting, and actively resolving remote office location end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Requirements

Qualified candidates will have 3+ years experience with PC systems, related peripherals, common software programs and Operating Systems
Associates Degree or above
Familiarity with Windows Operating Systems
Drivers license
Position will require travel and may require use of personal vehicle
May be required to work past end of scheduled shift if priority demands
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Lifting and transporting moderately heavy objects, such as computers and peripherals

Nice To Haves

A+ Certification preferred
Network+ Certification or equivalent preferred

Responsibilities

Travel to all remote office locations
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Ability to thoroughly and accurately perform inventory and asset recording
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Prioritize and schedule problems.
Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.