IT Field Technician

Courser•Hyannis, MA

19h

About The Position

About COURSER COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. Field Technician The Field Technician is responsible for installing, troubleshooting, and repairing equipment or systems at customer locations. This role involves on-site visits to perform diagnostics, maintenance, and upgrades, often requiring technical knowledge and hands-on skills. The ideal candidate will have excellent problem-solving abilities, strong customer service skills, and a solid understanding of the equipment or systems they work with.

Requirements

High school diploma or GED required; technical certification or associate’s degree preferred.
1+ years of experience in a field technician or similar role.
Familiarity with equipment relevant to the industry (e.g., telecommunications, HVAC, electrical).
Proficiency in using diagnostic tools, testing equipment, and computer applications.
Valid driver’s license and ability to travel as required.

Responsibilities

Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
Ensure proper functioning of equipment post-installation and provide initial training to users if necessary.
Coordinate with clients to schedule installation and resolve any access or technical setup issues.
Diagnose technical issues in the field, using testing equipment and diagnostic tools to identify and resolve problems.
Perform repairs and adjust equipment as needed, ensuring operational efficiency.
Document issues, repairs, and solutions clearly to maintain accurate records of service history.
Conduct routine maintenance on equipment and systems, identifying potential issues before they result in major breakdowns.
Replace worn parts, clean equipment, and perform calibrations to prolong equipment life.
Provide customers with recommendations for care and maintenance to help them maintain optimal equipment performance.
Communicate effectively with customers, explaining service work performed and answering any questions they may have.
Provide clear and professional support, maintaining a high standard of customer service at all times.
Address customer concerns and feedback promptly and professionally.
Complete detailed service reports and maintain documentation for all installations, maintenance, and repairs.
Update records in company systems, noting parts used, time taken, and any other relevant information.
Report back to supervisors or the technical support team on recurring issues and recommend potential solutions.
Follow all safety protocols and guidelines during installations, repairs, and maintenance.
Ensure compliance with company standards, industry regulations, and customer requirements.
Keep tools, equipment, and vehicle in good condition, performing regular checks and maintenance.

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time
Paid sick time
10 Holidays including your Birthday and a Floating Holiday!
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.