IT Field Technician Regional

RREMC Restaurants•West Palm Beach, FL

9d•Hybrid

About The Position

This position is a great opportunity for someone who prefers being in the field rather than behind a desk. You'll work across multiple locations, solve real-world technical problems, interact directly with customers, and play an important role in keeping equipment and systems operating safely and efficiently. If you're mechanically inclined, enjoy troubleshooting, are comfortable traveling, and take pride in completing quality work, we'd like to hear from you. Apply today to join our team as a Regional Field Service Technician supporting Florida, Georgia, and Virginia.

Requirements

Technical or mechanical background with hands-on field experience preferred.
Strong mechanical and electrical aptitude.
Ability to diagnose problems and troubleshoot equipment systematically.
Comfortable working with tools, equipment, components, and technical systems.
Strong problem-solving and critical-thinking skills.
Ability to work independently and make sound decisions in the field.
Strong customer service and interpersonal skills.
Clear verbal and written communication skills.
Ability to accurately document completed work and technical issues.
Strong attention to detail and commitment to quality.
Commitment to workplace safety and established procedures.
Ability and willingness to travel extensively throughout Florida, Georgia, and Virginia.

Nice To Haves

Relevant technical certifications, vocational training, or industry-specific experience are preferred.

Responsibilities

Install and set up new equipment and systems at field locations.
Configure, calibrate, test, and verify equipment to ensure proper operation.
Perform routine inspections, preventative maintenance, and scheduled service.
Clean, adjust, maintain, and replace worn, damaged, or malfunctioning components.
Diagnose and troubleshoot mechanical, electrical, equipment, and system-related issues.
Complete repairs efficiently to minimize equipment downtime.
Identify the root cause of equipment failures and recommend appropriate solutions.
Serve as a professional on-site representative of the company.
Communicate with customers regarding equipment issues, repairs, maintenance, and proper operation.
Provide customers with technical guidance and basic equipment training when necessary.
Maintain accurate records of service calls, repairs, parts used, equipment performance, and customer interactions.
Complete and manage work orders electronically or on paper as required.
Communicate technical issues, repair status, and field observations to supervisors and other internal teams.
Follow all company safety policies, OSHA requirements, and applicable industry safety standards.
Conduct hazard assessments and properly use required personal protective equipment (PPE).
Maintain a clean, safe, and organized work environment.
Utilize proper cable-management practices to ensure professional installations and simplify future troubleshooting.
Quote services, replacement parts, or additional work in the field when appropriate.
Participate in company training and stay current on equipment, technology, and industry standards.