IT Field Technician II – Executive Support

Emory•Atlanta, GA

13d•Onsite

About The Position

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And more This position's home base will be at our Woodruff Health Sciences facility on Clifton Rd. Description We are seeking a highly skilled IT Field Technician to provide dedicated, hands-on technical support to our executive leadership team . This role requires exceptional professionalism, discretion, and technical expertise to ensure seamless operation of IT systems critical to executive productivity and hospital operations. The ideal candidate will thrive in a fast-paced healthcare environment, balancing technical troubleshooting with outstanding customer service for our executive team. This position will primarily service our Woodruff Health Sciences Center Administration Building on Clifton Road, but will be required to service a variety of locations in that general area where executive team members and their staff may be working at.

Requirements

Associate's Degree in Computer Science or related field OR Two years of information technology experience OR four years Information Technology experience without a degree.

Nice To Haves

Proven experience as an IT Field Technician, Desktop Support Specialist, or similar role providing executive level staff support with high expectations for responsiveness.
Expertise in troubleshooting hardware, software, and network issues.
Excellent communication, interpersonal, and customer service skills.
Ability to prioritize and manage multiple tasks in a high-pressure environment.
A+ Certification preferred or another Information Services related Certification.

Responsibilities

Deliver white-glove IT support to Emory Healthcare's executive team, including C-suite leaders and senior administrators.
Provide on-site troubleshooting for hardware, software, mobile devices, and network connectivity.
Manage and maintain executive workstations, laptops, tablets, smartphones, and peripheral devices, a variety of both Windows and Apple devices.
Ensure secure and reliable access to hospital systems, including EMR/EHR platforms, collaboration tools, and communication systems.
Support video conferencing, presentations, and boardroom technology for executive meetings.
Coordinate with IT infrastructure, networking, and security teams to resolve escalated issues promptly.
Maintain detailed documentation of incidents, resolutions, and asset inventory.
Proactively monitor and optimize executive IT environments to minimize downtime.
Train and guide executives and their support staff on new technologies and best practices.
Uphold strict confidentiality and compliance with HIPAA and hospital IT security policies.