Executive IT Support Technician

ICBD Holdings • Fort Lauderdale, FL

6d • Onsite

About The Position

Join ICBD as an Executive IT Support Technician and become the trusted technology partner to senior leadership, managing sophisticated IT, AV, and smart systems across unique environments. This is a rare opportunity to work at the intersection of technology, executive support, and high-growth business.

Requirements

• Minimum bachelor's degree in computer science, information systems, information technology, or related field or equivalent experience.
• 5-7 years' experience providing hands-on technical support in large office environments with at least 2 years directly supporting senior-level executives.
• Hands-on experience with smart home devices, AV systems, and mobile communications systems.
• Demonstrated proficiency in Microsoft 365, Exchange Online, PowerShell scripting, SharePoint, Jira, and Starlink network management.
• Strong understanding of network infrastructure, including routers, wireless access points, and switches.
• Ability to manage AV systems, including Zoom, OWL, and Barco Video Conference Systems.
• Familiarity with hardware inventory tracking, mobile device management (MDM), and software license administration.
• Exceptional problem-solving skills and the ability to work well under pressure in dynamic, fast-paced environments.
• Ability to travel or work in hybrid environments as needed to support remote locations, including planes, yachts, vehicles, family center, or homes.
• Experience supporting high-profile individuals and executives.
• Knowledge of cybersecurity best practices and mobile security protocols.
• Demonstrated ability to work independently, prioritize tasks, seek clarification, and make and support recommendations.
• Strong decision-making skills, with the demonstrated ability to balance speed of delivery with compliance, security, financial, and other company controls.

Nice To Haves

• Certifications in Microsoft products, CompTIA network or security, project management, information security, or related fields.

Responsibilities

• Configure, support, and maintain smart home devices, including ADT, IAQUALINK, YALE, CARRIER HOME, MY LINK, RESIDEO, TC, HI-CONNECT, MYQ, LUTRON, HEOS, DOORBIRD, EWELINK, TRANE HOME SYSTEM, PERFIWARE, BENINCA, and HOMELINK.
• Manage and support AV systems for virtual meetings, including Zoom, OWL Systems, and Barco Video Conference Systems, ensuring seamless execution of meetings and addressing technical issues.
• Set up, troubleshoot, and manage email flow; provision users; manage licensing; and administer Exchange Online mailboxes in Office 365; and use PowerShell for automation and environment management.
• Configure, customize, and maintain SharePoint sites, pages, and permissions; develop workflows and custom solutions using Power Automate and Power Apps.
• Configure and manage Jira boards, workflows, and user roles; provide support and training to ensure effective use of Jira for project management and task tracking.
• Install and manage Starlink terminals, troubleshoot connectivity issues, perform firmware updates, and optimize network configurations.
• Administer Dropbox user accounts, permissions, and shared file links; monitor file synchronization and troubleshoot issues to ensure data security.
• Oversee and maintain an inventory of devices, including phones, computers, and electronics; track hardware usage, replacements, and procurement.
• Provide IT support services, including user onboarding, mobile device setup, software license management, device synchronization, and end-user technical support.
• Maintain and manage network and device connectivity across all assigned locations, including the airplane, yacht, family center, main house, and Mercedes Sprinter, ensuring secure and uninterrupted service.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 51-100 employees