Executive IT Support Specialist

Peraton • Washington, DC

1d • $80,000 - $128,000

About The Position

The Executive IT Support Specialist provides high-touch, white-glove technical support to senior leadership, executives, and other high-profile (VIP) users within a government agency. This role requires advanced technical expertise, exceptional customer service skills, discretion, and the ability to operate effectively in high-visibility, mission-critical environments. The specialist serves as a trusted technical partner to VIP clients, ensuring minimal downtime and rapid resolution of complex IT issues.

Requirements

• Bachelors degree and 8 years experience/HS diploma and 12 years experience
• Proven experience providing high level IT support to executives or VIP users.
• Strong knowledge of Windows operating systems, PC hardware, and common peripherals.
• Expertise supporting Apple mobile devices (iPhone, iPad) and related management tools.
• Advanced proficiency with Microsoft Office applications and troubleshooting.
• Demonstrated ability to remain calm, focused, and effective in fast-paced or high pressure situations.
• Exceptional communication skills with a customer-first mindset.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently with minimal supervision.
• Must be able to obtain and maintain a Department of Energy (DOE) security clearance.

Responsibilities

• Provide end-to-end PC support, including hardware, software, peripherals, and workstation configuration.
• Deliver expert mobile device support for iPhones and iPads, including setup, troubleshooting, and application assistance.
• Offer advanced support for Microsoft Office applications (Outlook, Excel, Word, PowerPoint, Teams) tailored to executive workflows.
• Maintain a 24×7 availability schedule to support urgent executive needs, including off-hours and on-call coverage.
• Deliver white glove service with a focus on discretion, professionalism, and seamless user experience.
• Troubleshoot and resolve issues quickly while maintaining a calm, confident presence under pressure.
• Document issues, resolutions, and system configurations with strong attention to detail.
• Collaborate with IT teams to escalate and resolve complex issues efficiently.
• Ensure all support activities adhere to security, compliance, and confidentiality requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level