IT Support Field Technician

i4DM•Millersville, MD

About The Position

i4DM (www.i4DM.com) is seeking an experienced IT Support Field Technician with strong consulting skills and hands-on experience to join i4DM's fast-growing team. We are seeking a skilled and customer-focused IT Support Specialist to join our dynamic team. In this role, you will provide technical support for Microsoft business applications, desktop and mobile hardware, as well as basic server and network troubleshooting. The ideal candidate will demonstrate a high level of customer service, technical aptitude, and the ability to manage multiple priorities in a fast-paced environment. i4DM provides a wide array of Managed and Enterprise Services, including infrastructure support, data protection and security, cloud services, server virtualization, and Help Desk support. We perform ongoing proactive services to prevent cybersecurity incidents and ensure optimal network performance for our clients as well as reactive services to support break-fix activities. In addition, we perform project-based work support Microsoft and Salesforce technologies, migration services, backup configuration and support, and best practice consulting services. Our new IT Support Field Technician will be a key contributor to all initiatives! By joining i4DM, you’ll become a part of a fun and diverse team of talented and creative people who share the goal of using the latest technology to solve business challenges. Come join our team and grow with us!

Requirements

Two years' experience within Service Desk environment with server experience; or current role in a related field
Excellent communication and customer service experience
Active driver’s license and proof of auto insurance
Windows and/or Apple operating systems
iOS/iPadOS/Android operating systems
General knowledge of Microsoft Exchange (On-Premise and Online)
General knowledge of Hypervisor technology (Hyper-V and VMware)
General knowledge of Microsoft 365 and/or Google Workspace
Understanding of networking including DNS, DHCP, TCP/IP
Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
Certification required within six months of being hired

Responsibilities

Troubleshoot and resolve client issues across multiple operating systems, including Android, iOS, iPadOS, macOS, and Windows.
Provide support for Microsoft 365 and/or Google Workspace environments, including user account provisioning, modifications, and deactivation.
Configure and troubleshoot applications within Microsoft 365 (e.g., Outlook, Teams, OneDrive, SharePoint) and Google Workspace (e.g., Gmail, Google Drive, Meet, Docs).
Assist clients with syncing and accessibility issues across desktop and mobile platforms.
Ensure seamless integration of productivity tools with users’ devices and operating systems.
Guide end users through setup, configuration, and best practices for mobile and desktop applications.
Maintain clear documentation of support actions, resolutions, and user configurations within ticketing system.
Collaborate with team members to escalate complex issues and implement effective solutions.
Will be required to partake in the on-call rotation
Employee will be required to work out of the office per business needs at any given time