IT Field Support Technician

CoxHealth•Springfield, MO

3d•Onsite

About The Position

The IT Field Support Technician provides technical support for end user hardware and software needs, including project-based support onsite. The position provides routine, technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed while also repairing or replacing defective equipment with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Requirements

Minimum of 1-3 years healthcare or IT-related work experience OR Associate degree in healthcare information technology, Computer Science, Information Technology, or related field (for IT Field Support Technician I).
2-6 years of experience in healthcare IT support or related field OR Associate degree in healthcare information technology, information technology, or a related field (for IT Field Support Technician II).
Knowledge of computer hardware.
Exceptional written and oral communication skills.
Exceptional interpersonal skills.
Understanding of TCP/IP based networking.
Ability to work well with minimal supervision showing clear direction and initiative.
Strong documentation skills (for IT Field Support Technician II).
Strong analytical and problem-solving abilities (for IT Field Support Technician II).
Ability to effectively prioritize and execute tasks in a high-pressure environment (for IT Field Support Technician II).
Experience working in a team-oriented, collaborative environment (for IT Field Support Technician II).

Nice To Haves

Associate degree in healthcare information technology, Computer Science, Information Technology, or related field (preferred for IT Field Support Technician I).
Associate degree in healthcare information technology, information technology, or a related field (preferred for IT Field Support Technician II).
Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc. (for IT Field Support Technician II).

Responsibilities

Provides technical support for end user hardware and software needs, including project-based support onsite.
Provides routine, technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity.
Troubleshoots issues and documents resolution with support as needed.
Repairs or replaces defective equipment with support as needed.
Participates in knowledge transfer forums to identify and resolve problems.
Contributes to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues.