IT Field Support Technician

Sheehy Auto Stores (VINCO)•Fair Lakes, VA

88d•Onsite

About The Position

Sheehy Auto Stores is seeking an IT Field Support Technician to be the go-to expert ensuring their team stays connected and productive. This role is ideal for someone who loves solving problems, thrives in a fast-paced environment, and wants to grow their career with a Top Workplace. The company is a proud recipient of the 2024 Richmond Times Dispatch & Washington Post Top Workplaces Award.

Requirements

High school diploma required.
1–3 years in help desk or IT support roles.
Strong knowledge of Windows, Active Directory, networking, and Office Suite (Word, Excel, Outlook).
Familiarity with Ethernet, WiFi, TCP/IP, and VPN.
Experience supporting desktops in a domain environment.
Willingness to work occasional evenings/weekends during peak periods (audits, emergencies, fiscal year-end).
Ability to lift/carry up to 50 lbs.
Authorized to work in the U.S.
Able to pass background screening, Motor Vehicle Record check, and drug test.

Nice To Haves

Bachelor’s degree preferred.
CompTIA A+ or Network+ preferred.

Responsibilities

Respond quickly to help desk inquiries, delivering remote and on-site support that keeps operations running smoothly.
Diagnose, troubleshoot, and resolve hardware, software, and network issues with confidence and precision.
Install, repair, and maintain PCs and related systems.
Document all tickets in the Help Desk system for clear communication and accountability.
Provide exceptional customer service, adapting to new tools and techniques to enhance user experience.
Configure equipment, operating systems, and software following SOPs to ensure seamless onboarding.
Communicate technical information clearly to end-users and collaborate with teammates.