IT Field Support Technician

Global Medical Response•Las Vegas, NV

14h•Onsite

About The Position

As the IT Field Support Technician, you are responsible for consulting with business leaders within your assigned operating division to plan, design, install, configure, and maintain technology solutions that support local business needs. You will serve as the sole local point of contact for all technology needs and be available to key business leaders and users on a 24 hour/day, 7 day/week basis to support mission-critical systems. You will independently use system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications.

Requirements

MS Windows system administration experience preferred
4 Year Degree in computer science or related field, or equivalent experience required
Customer service skills required

Nice To Haves

CSE, MPC, and A+ Certification preferred

Responsibilities

Provides tier-two support for deployed technology in their area with some travel.
Monitors and optimizes system performance, ensuring data integrity.
Develops and maintains an OS hardware/software configuration database.
Administers system security, including access, virus, and patch management.
Implements software upgrades and enhancements, including firmware revisions.
Responds to technical assistance requests, including on-call for emergencies.
Coordinates end user training and collaborates with GMR IT and field staff.
Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
Troubleshoots and resolves desktop/laptop issues and application software problems.
Manages documentation, asset inventories, and cabling connections.
Coordinates vendor support, maintenance, repairs, and participates in key committees.
Conducts routine audits to ensure compliance with IT standards and policies.