IT Field Support Specialist
About The Position
The IT Field Specialist provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
Requirements
- Clearance Required: Active TS/SCI with Polygraph
- Education/Experience: High school/GED and two (2) to four (4) years of experience, Associate’s degree in a technical field and two (2) years of experience or a Bachelors’ degree in a technical field
- Certifications: MUST be CWIP Compliant - A+, Net+ or Sec+
- Required Skills: Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
- Well-versed in installing windows, software, applications, antivirus and patches
- Demonstrated ability to read and understand technical manuals and schematics
- Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Demonstrated expertise in Microsoft Windows 7 and 10
- Familiar with Active Directory security and policies
- Excellent analytical and problem solving skills
- Other Requirements: Must be able to drive company vehicle
- Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management
- Must be able to lift up to 50 pounds
- The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas
- The individual to be able to drive a work vehicle
- There is a 2 week training for new hires
Responsibilities
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
- Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
- Support network upgrade projects or initiatives
- Support end-user connectivity needs
Benefits
- Health Plan for Medical, Dental and Vision
- 401k, 6% Match, Immediately Vested
- 3 Weeks Paid Leave
- 11 Federal Holidays
- Life and Disability Insurance
- Short Term and Long Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
